سياسة الشحن
Order Processing
- All orders are processed within 12 hours (excluding weekends and holidays) after receiving payment.
- Once your order is processed, you will receive a confirmation email with tracking details.
Estimated Delivery Time
- We strive to deliver your order within 7-10 business days.
- Delivery times may vary due to factors such as location, weather conditions, or unforeseen shipping delays.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout.
- We may offer free shipping on select products or during promotional periods.
Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
- Please allow 24-48 hours for tracking updates to appear.
Delayed or Lost Shipments
- If your order has not arrived within the expected time frame, please contact us at support@pikkypets.com with your order number.
- We will work with the shipping carrier to resolve any delays or lost shipments.
Damaged or Incorrect Orders
- If you receive a damaged or incorrect item, kindly email us within 48 hours of delivery with photos of the issue.
- We will replace or refund the product based on the situation.
For any further questions or concerns, feel free to contact us at support@pikkypets.com.